TERMS AND CONDITIONS

Version 2.0 - January 2026

Nadia Day Hypnotherapy
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Netley Abbey, Southampton Hampshire SO31 5BH
Email: [email protected]
Phone: 07815699334

Website: www.nadiaday-hyptnotherapy.uk

By booking a session with Nadia Day - Hypnotherapy, you agree to the following terms and conditions:

1. CANCELLATIONS AND RESCHEDULING

1.1. Notice Required
All session cancellations or reschedules must be made at least 24 hours in advance via email or text message to 07815699334.

1.2. Rescheduling Within 24 Hours
If unavoidable circumstances arise within 24 hours of your scheduled session, you may reschedule to a mutually agreeable slot without charge, subject to availability. This courtesy is extended on the understanding that such circumstances are genuinely unavoidable.

1.3. Late Cancellations
Sessions cancelled within 24 hours of the scheduled time, without rescheduling to an alternative slot, will be charged in full.

1.4. No Shows
Clients who do not attend their scheduled session without prior notice will be charged in full.

1.5. Repeated Cancellations
In the event of two or more cancellations (regardless of notice period), payment for the cancelled session(s) will be forfeited. This policy is in place as repeated cancellations impact my availability for other clients and my earning potential.

1.6. Emergency Exceptions
Genuine emergencies will be considered on a case-by-case basis with appropriate discretion and compassion.

1.7. Cancellations by Nadia Day - Hypnotherapy
Should I need to cancel your session, I will provide as much notice as possible and will offer to reschedule at a mutually convenient time or you may use the electronic booking diary to select an alternative appointment. No charge will be applied for sessions cancelled by me.

1.8. Purpose of This Policy
This policy ensures fair use of time and availability for all clients, and helps maintain consistency and commitment in your therapeutic progress.

2. PAYMENT TERMS

2.1. When Payment is Due
Payment is required at each appointment unless advance payment arrangements have been agreed.

2.2. Payment Methods
We accept the following payment methods:

Cash

Bank transfer (BACS) - bank details available on request

Stripe online payment system (additional processing fees may apply and may be passed on to the client)

2.3. Pricing
Current pricing is available on our website at https://www.nadiaday-hypnotherapy.uk

2.4. Advance Payment
Advanced payment is not required as standard. However, if paying by BACS, payment must be confirmed in your bank account before the session. If non-payment persists or payment issues arise, future sessions may require payment in full before the appointment.

2.5. Failed Payments
If payment fails or is not received, I reserve the right to cancel the appointment after making the client aware of the payment issue. The cancellation policy (Section 1) will apply.

2.6. Invoices and Receipts
Invoices and receipts will be issued upon request.

3. CONSENT TO TREATMENT

3.1. Initial Consultation
At your first appointment, you will be asked to complete a consultation form and provide written consent to proceed with hypnotherapy treatment.

3.2. Ongoing Sessions
Verbal consent will be obtained at the beginning of each subsequent session. Your attendance at booked sessions implies your ongoing consent to treatment.

3.3. Withdrawal of Consent
You have the right to withdraw consent at any time, either verbally or in writing. If consent is withdrawn, all scheduled sessions will be cancelled. The cancellation policy (Section 1) will apply to any sessions cancelled as a result.

3.4. Treatment of Minors (Under 16s)
For clients under the age of 16:

Written parental or legal guardian consent is required before any treatment can commence

A parent or legal guardian must attend the initial consultation

Attendance at subsequent sessions will be at the discretion of the parent/guardian and the young client

Due to safeguarding requirements, a parent or responsible adult must remain on the premises during all sessions with clients under 16

4. COMMITMENT, STANDARDS OF BEHAVIOUR AND CODE OF CONDUCT

4.1. Our Commitment to You
I will treat you with respect, dignity, and professionalism at all times. I am a member of the General Hypnotherapy Register and adhere to their Code of Ethics and Practice.

4.2. Your Commitment
You agree to:

Engage actively with the therapeutic process during sessions

Complete any tasks or exercises assigned between sessions

Treat the practice, myself, other clients, and any property with respect

Not attend sessions under the influence of alcohol or recreational drugs

4.3. Breach of Conduct
Physical or verbal abuse of any kind will not be tolerated. Any such behaviour will result in immediate termination of the session. Depending on the severity, the incident may be reported to the appropriate authorities. In such cases, the therapeutic relationship will be terminated, and any prepaid sessions will be forfeited.

4.4. Right to Refuse Treatment
I reserve the right to refuse or discontinue treatment where I believe hypnotherapy is not an appropriate therapeutic intervention for your needs.

5. PUNCTUALITY

5.1. Client Lateness
If you are running late or anticipate being late for your session, please send a text message to 07815699334 (calls cannot be answered while I am working with clients). While every effort will be made to accommodate lost time, this is not always possible, and the session may need to finish at the originally scheduled time or be rescheduled.

5.2. Practitioner Lateness
Should I be running late, I will make every effort to contact you and explain the delay. You will receive your full allotted session time, as time buffers are built into the schedule.

6. RECORDING AND NOTE-TAKING

6.1. Session Recordings
Certain sections of your session may be recorded for your personal use to reinforce your therapy. These recordings are for your benefit and remain your property.

6.2. Clinical Notes
Handwritten clinical notes are kept securely for professional and legal purposes.

6.3. Access to Your Notes
You have the right to access your clinical notes at any time by submitting a written request via email.

7. LIMITATIONS AND DISCLAIMER

7.1. Nature of Hypnotherapy
Hypnotherapy is a complementary therapy and should not be considered a substitute for medical treatment, diagnosis, or advice.

7.2. No Guarantees
While hypnotherapy can be highly effective, results vary from person to person. No specific outcomes or results can be guaranteed.

7.3. Medical Conditions
If you have any medical or psychological conditions, you should consult your GP or appropriate healthcare professional before beginning hypnotherapy. Please inform me of any relevant medical history during your initial consultation.

8. PROFESSIONAL STANDARDS

8.1. Registration and Insurance
I am a registered member of the General Hypnotherapy Register and hold appropriate professional indemnity insurance.

8.2. Continuing Professional Development
I engage in regular supervision and Continuing Professional Development (CPD) to maintain high standards of practice.

9. COMPLAINTS PROCEDURE

9.1. Informal Resolution
If you have any concerns about your treatment or experience, please raise them with me directly via email in the first instance. I will do my best to resolve any issues promptly and professionally.

9.2. Formal Complaints
If you wish to make a formal complaint, you may do so in writing to:

Nadia Day - Hypnotherapy via email at [email protected], or

The General Hypnotherapy Register (complaints procedure available at www.general-hypnotherapy-register.com)

10. CHANGES TO TERMS AND CONDITIONS

10.1. Right to Amend
I reserve the right to update these Terms and Conditions from time to time. Any changes will be communicated to existing clients with reasonable notice.

10.2. Acceptance of Terms
By booking and attending a session, you confirm that you have read, understood, and agree to these Terms and Conditions.

11. GOVERNING LAW

These Terms and Conditions are governed by the laws of England and Wales.

Document Date: January 2026
Version: 2.0